FREQUENTLY ASKED QUESTIONS
What times are you open?
Operation timings at Heathrow Airport from 5am till 11pm (booking enquiries 9am till 5pm).Service provide reserve the right to collect the customer from Airport to car park after 11pm till 12 pm, if arranged in advance. Out of service hours charge applies.Car Park and Office will be closed for Christmas, Boxing Day, New Years Eve and New Years Day.
How can I book?
You can book using our safe and secure online payment system. Pay by a credit or debit card, if you have any problems or queries you can or call us on 0208 226 6789. Use discount Code : EPFAQ6 to get 6% off
Why should I book in advance?
Booking in advance can not only save you up to 30%, but also allows you to travel safe in the knowledge that you have a parking space reserved for you. Booking early will give you a better price than if you wait till nearer the time, in a similar way to booking a holiday with a travel agent. The nearer to the time you book it, the more expensive it will be. Airport parking can get very busy especially during peak holiday periods and by leaving it to the last minute you may find that there are no spaces available. Use discount Code : EPFAQ6 to get 6% off
Can I make an Airport parking booking for today?
Yes, but only if our car park has a space available. However, please note, that if booked after 8pm to commence for the following day before 8am, we need you to contact us to confirm your booking.
Your airport parking booking confirmation is emailed to you as soon as your policy is purchased. If you haven not received your policy confirmation email please:
1. Make sure that your confirmation has not been filtered to your junk mail or spam folder. Please make sure that we are added to your list of recognised senders.
2. Double check that that correct email address was entered when you booked. If you have lost or deleted your confirmation please contact us and we'll be delighted to update your correct email address and re-send your email confirmation.
Does my booking times have to be exact?
We only require approximate arrival and return times as we understand at certain times the traffic can cause you problems. But if you’re booking a Meet and Greet we would be very grateful if you please call us know if you are going to be severely delayed or early to avoid any waiting.
What if I go over my booked parking period?
Not a problem. If you are severely delayed by 2 hours or more or simply want to extend your break you can contact us on 0208 226 6789 or firstname.lastname@example.org. You will then be required to pay for the extra days parking, either straight away or on your return.
What if my flight is delayed?
If you find your flight is delayed, don't worry. If it is a matter of hours this won't be a problem.Though we would appreciate your notification of delay.However, if you go past 23:00 till midnight ,you will have to pay £25 for an extra days parking plus £20 for delivering the car after midnight.
Can I book a car parking space if I have a van or SUV ?
Yes, you can . There would be £30 addtional charge for van (Sprinter/Transporter/Vito/Traffic), SUV (not more than 6 ft and 6 inch height and not 17 seater) payable to the driver on drop off. This charge is not included in online price. So, please give us call on 0208 226 6789 to make such bookings.Trailers, bus or motor homes are not accept.
Do I have to leave my car keys while I am away?
Yes, you are required to leave your keys as the car parks staff will need to move your car. They are fully covered by comprehensive insurance to do this.
What are the directions to Heathrow Airport?
Please refer to Google Maps to plan your route to Heathrow Airport
I am due to meet you at the terminal, where do I meet the representive?
At terminals 1,2 and 5 the chauffer will meet you in the short stay car park and for teminal 3, 4 the representive will pick from outside the departures Read More. The confirmation email you will receive upon booking will have this information in detail for you. For any other questions please call us on 0208 226 6789.